Notification preferences

Overview

Fynbos sends notifications to keep you updated on your accounts, investments, and important activity. You control which notifications you receive and when they're delivered.

• Two channels: Receive notifications via WhatsApp (primary) and email

• Category control: Enable or disable specific notification types

• Scheduled delivery: Set quiet hours to receive notifications only when convenient

WhatsApp is your default notification channel. Important updates that don't fall into specific categories are sent via WhatsApp.

Notification channels

Fynbos supports two notification channels, each configured separately.

You can enable or disable each channel independently. Even with email notifications disabled, you'll still receive WhatsApp messages for critical account updates.

Accessing notification settings

You can manage notification preferences for WhatsApp and email from the Settings page.

1. Tap the Settings icon in the navigation menu

2. Under the notifications section, tap WhatsApp notifications or Email notifications

The settings page shows the current status for each channel, indicating whether notifications are enabled or paused.

Enabling or disabling a notification channel

You can turn an entire notification channel on or off with a single toggle.

1. Navigate to Settings and tap WhatsApp notifications or Email notifications

2. At the top of the page, locate the Enable notifications toggle

3. Tap the toggle to enable or disable notifications for this channel

When disabled, you won't receive any notifications through that channel. WhatsApp notifications show your registered phone number beneath the toggle. Email notifications show your verified email address with an option to update it.

Important: For email notifications, you must verify your email address before you can enable them. Tap your email address to update or verify it.

Notification categories

Notifications are organised into categories. You can enable or disable each category independently while keeping the overall channel enabled.

General notifications

Marketing notifications

Changing category preferences

Customise which notification types you receive within each channel.

1. Navigate to the notification settings for your chosen channel

2. Scroll to General notifications or Marketing notifications

3. Locate the category you want to change

4. Tap the toggle next to the category to enable or disable it

Category toggles are disabled when the entire notification channel is turned off. Enable the channel first to adjust individual categories.

Setting up a notification schedule

Use the schedule feature to control when notifications are delivered. This prevents messages from arriving during times you don't want to be disturbed.

1. Navigate to the notification settings for your chosen channel

2. Locate the Schedule card

3. Tap the toggle to enable scheduling

4. Select which days of the week to receive notifications by tapping the day buttons (M, T, W, T, F, S, S)

5. Set your preferred From time using the time picker

6. Set your preferred To time using the time picker

7. Tap Save to apply your schedule

Notifications sent outside your scheduled hours are held and delivered when your scheduled window opens.

Schedule examples

Here are common scheduling patterns:

Set your schedule based on when you're most likely to action notifications. You can disable the schedule at any time by toggling it off.