Adding money via EFT

What is an EFT deposit?

An EFT (electronic funds transfer) is a manual bank transfer from your personal bank account to your Fynbos account. This is ideal for:

• Once-off deposits: Add money whenever you want, with no recurring commitment

• Large transfers: Move significant amounts without debit order limits

• Flexible timing: Deposit on your own schedule

EFT deposits land in your Cash account, where you can transfer them to other accounts or let automation rules distribute them automatically.

Setting up an EFT deposit

Follow these steps to start a new EFT deposit.

1. From your home screen or Cash account, tap Add money

2. Enter the amount you want to deposit in the Amount field

3. Tap Select a payment method to open the payment method sheet

4. Select Manual EFT from the list

The page shows the fee and estimated arrival time for your chosen method. You can also toggle Automation rules on or off to control whether your deposit is automatically distributed when it arrives.

5. Tap Continue

Your EFT details

After tapping Continue, your EFT details screen displays:

• Amount: The deposit amount you entered

• Unique reference: Your personal reference number (required for every deposit)

• Bank: The receiving bank name

• Account type: The type of bank account

• Account number: The account number to transfer to

Tap the reference or account number to copy it to your clipboard. You can also share these details directly from the app.

Important: Your unique reference is the same every time. Use it for all EFT deposits to your Fynbos account.

Making an EFT deposit

Once you have your Fynbos banking details, complete the transfer from your bank.

1. Sign in to your personal bank (app or internet banking)

2. Navigate to Payments or Transfers

3. Select Pay new beneficiary or Once-off payment

4. Enter the Fynbos account details:

   • Account holder name: Fynbos

   • Bank: As shown in the app

   • Account number: As shown in the app

   • Reference: Your unique reference number

5. Enter the amount you want to deposit

6. Confirm and submit the payment

After making the payment, return to the app and tap I've already made this payment to confirm. If you prefer, tap I will make this payment later to return to your home screen and make the transfer at a later time.

Processing times

EFT deposits typically take 1-2 business days to reflect in your Cash account. The exact time depends on:

• Your bank's processing schedule: Some banks process transfers faster than others

• Time of day: Transfers made after banking cut-off times may process the next business day

• Weekends and public holidays: Transfers are not processed on non-business days

Once your deposit arrives, you'll receive a notification in the app. The funds will appear in your Cash account, ready to transfer or distribute via automation rules.

Tracking your EFT deposit

After confirming your payment, the EFT deposit appears in the Upcoming deposits section on your Cash account screen. The card shows:

• The deposit amount

• A status badge indicating whether action is required or the payment is pending

Tap the card to open a detail sheet where you can view the bank details, confirm your payment, toggle automation rules, or cancel the deposit if needed.

Important requirements

To ensure your EFT deposit is processed correctly:

• Deposit from your own bank account: Transfers from third-party accounts are not accepted. This is a regulatory requirement to prevent money laundering.

• No cash deposits: Branch cash deposits are not accepted. Only electronic bank transfers are supported.

• Use your unique reference: Every deposit must include your unique reference number. Deposits without a reference may be delayed while we manually identify them.