Getting help and support
Last updated: 19 Jan 2026
How to contact support
Fynbos offers support through WhatsApp, making it easy to get help directly from your phone. You can reach the support team anytime you have questions about your account.
To contact support:
Open the Fynbos app
Tap Settings from the navigation menu
Scroll down and tap Contact support
This opens a WhatsApp conversation with the Fynbos support team. You can also reach support directly by messaging +27 68 624 4900 on WhatsApp.
What to include in your message
To get the fastest response, include relevant details about your question or issue:
A brief description of what you need help with
Screenshots if you're experiencing an error or unexpected behaviour
Transaction details if your question relates to a specific deposit, withdrawal, or transfer
The more context you provide upfront, the quicker the team can assist you.
Response times
The Fynbos support team aims to respond within one business day. Response times may vary depending on the complexity of your question and current support volume.
Query type | Typical response time |
|---|---|
General questions | Within 24 hours |
Account issues | Within 24 hours |
Urgent matters | Same day during business hours |
Business hours are Monday to Friday, 9am to 5pm South African Standard Time (SAST). Messages sent outside business hours will be addressed the next business day.
What support can help with
The Fynbos support team can assist with a wide range of questions:
Account setup: Help with verification, profile details, and getting started
Deposits and withdrawals: Questions about funding your account or accessing your money
Automation rules: Troubleshooting rules that aren't working as expected
Technical issues: App errors, sign-in problems, or unexpected behaviour
Billing and subscriptions: Questions about your Protea subscription or invoices
General questions: Understanding features, fees, or how things work
For questions about specific investment funds or detailed financial advice, the team can point you to the appropriate resources.
Self-service resources
Before contacting support, you might find your answer in these resources:
Learn: Accessible from the app navigation, this includes guides and explanations of Fynbos features
FAQs: Common questions answered throughout the documentation
These resources are available 24/7 and cover most common questions about using Fynbos.
How to contact support
Fynbos offers support through WhatsApp, making it easy to get help directly from your phone. You can reach the support team anytime you have questions about your account.
To contact support:
Open the Fynbos app
Tap Settings from the navigation menu
Scroll down and tap Contact support
This opens a WhatsApp conversation with the Fynbos support team. You can also reach support directly by messaging +27 68 624 4900 on WhatsApp.
What to include in your message
To get the fastest response, include relevant details about your question or issue:
A brief description of what you need help with
Screenshots if you're experiencing an error or unexpected behaviour
Transaction details if your question relates to a specific deposit, withdrawal, or transfer
The more context you provide upfront, the quicker the team can assist you.
Response times
The Fynbos support team aims to respond within one business day. Response times may vary depending on the complexity of your question and current support volume.
Query type | Typical response time |
|---|---|
General questions | Within 24 hours |
Account issues | Within 24 hours |
Urgent matters | Same day during business hours |
Business hours are Monday to Friday, 9am to 5pm South African Standard Time (SAST). Messages sent outside business hours will be addressed the next business day.
What support can help with
The Fynbos support team can assist with a wide range of questions:
Account setup: Help with verification, profile details, and getting started
Deposits and withdrawals: Questions about funding your account or accessing your money
Automation rules: Troubleshooting rules that aren't working as expected
Technical issues: App errors, sign-in problems, or unexpected behaviour
Billing and subscriptions: Questions about your Protea subscription or invoices
General questions: Understanding features, fees, or how things work
For questions about specific investment funds or detailed financial advice, the team can point you to the appropriate resources.
Self-service resources
Before contacting support, you might find your answer in these resources:
Learn: Accessible from the app navigation, this includes guides and explanations of Fynbos features
FAQs: Common questions answered throughout the documentation
These resources are available 24/7 and cover most common questions about using Fynbos.
How to contact support
Fynbos offers support through WhatsApp, making it easy to get help directly from your phone. You can reach the support team anytime you have questions about your account.
To contact support:
Open the Fynbos app
Tap Settings from the navigation menu
Scroll down and tap Contact support
This opens a WhatsApp conversation with the Fynbos support team. You can also reach support directly by messaging +27 68 624 4900 on WhatsApp.
What to include in your message
To get the fastest response, include relevant details about your question or issue:
A brief description of what you need help with
Screenshots if you're experiencing an error or unexpected behaviour
Transaction details if your question relates to a specific deposit, withdrawal, or transfer
The more context you provide upfront, the quicker the team can assist you.
Response times
The Fynbos support team aims to respond within one business day. Response times may vary depending on the complexity of your question and current support volume.
Query type | Typical response time |
|---|---|
General questions | Within 24 hours |
Account issues | Within 24 hours |
Urgent matters | Same day during business hours |
Business hours are Monday to Friday, 9am to 5pm South African Standard Time (SAST). Messages sent outside business hours will be addressed the next business day.
What support can help with
The Fynbos support team can assist with a wide range of questions:
Account setup: Help with verification, profile details, and getting started
Deposits and withdrawals: Questions about funding your account or accessing your money
Automation rules: Troubleshooting rules that aren't working as expected
Technical issues: App errors, sign-in problems, or unexpected behaviour
Billing and subscriptions: Questions about your Protea subscription or invoices
General questions: Understanding features, fees, or how things work
For questions about specific investment funds or detailed financial advice, the team can point you to the appropriate resources.
Self-service resources
Before contacting support, you might find your answer in these resources:
Learn: Accessible from the app navigation, this includes guides and explanations of Fynbos features
FAQs: Common questions answered throughout the documentation
These resources are available 24/7 and cover most common questions about using Fynbos.
Frequently asked questions
Can I call Fynbos support?
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Can I call Fynbos support?
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Can I call Fynbos support?
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What if I have an urgent issue outside business hours?
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What if I have an urgent issue outside business hours?
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What if I have an urgent issue outside business hours?
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How do I report a bug or suggest a feature?
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How do I report a bug or suggest a feature?
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How do I report a bug or suggest a feature?
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Is my conversation with support private?
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Is my conversation with support private?
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Is my conversation with support private?
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Can I get help in Afrikaans or other languages?
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Can I get help in Afrikaans or other languages?
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Can I get help in Afrikaans or other languages?
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