Updating your profile

What you can view and update

Your profile displays the personal information linked to your Fynbos account. Some details can be customised, while others are fixed after identity verification.

• Customisable: Profile photo, profile colour

• View only: First name, surname, birthday, mobile number, verification status

Your name and birthday come from your identity verification and cannot be changed directly in the app. If you need to correct this information, contact support.

Accessing your profile

You can view your profile from the Settings menu on any device.

1. Tap the Settings icon in the navigation menu

2. Tap Profile from the settings list

Your profile page shows all your personal details along with your verification status.

Changing your profile photo

Your profile photo appears throughout the app and helps identify your account, especially if you manage multiple profiles.

1. Navigate to Settings

2. Tap your current profile photo or initials at the top of the screen

3. Select an image from your device (PNG or JPEG format)

Your new photo uploads automatically and appears across the app immediately.

Tip: Choose a clear, well-lit photo that shows your face. This makes it easier to identify your profile when switching between accounts.

Changing your profile colour

Your profile colour personalises your Fynbos experience. It appears as your avatar background when you don't have a profile photo set.

1. Navigate to Settings and tap Profile

2. Tap the coloured circle next to Profile colour

3. Select your preferred colour from the options

Available colours include rose, orange, yellow, green, sky, blue, indigo, and purple. Your selection saves automatically.

Understanding your verification status

Your profile shows your current identity verification (KYC) status. This tells you whether you have full access to Fynbos features.

If your status is anything other than "Approved", you may have limited access to certain features until verification is complete.