Setting up a debit order

What is a debit order?

A debit order is an automated monthly payment that collects money from your bank account on a set day each month. This is ideal for:

• Consistent saving: Build wealth automatically without having to remember to transfer money

• Discipline: Remove the temptation to skip a month

• Convenience: Set it once and let it run

Money collected via debit order lands in your Cash account, where automation rules can distribute it to your other accounts automatically.

Before you begin

To set up a debit order, you need a linked bank account that supports debit orders. If you have not yet linked a bank account, you will be prompted to add one during setup.

Important: Not all bank accounts support debit orders. Some accounts (like certain savings accounts) may show "Debit orders not supported" and cannot be used for this purpose.

Setting up your debit order

Follow these steps to set up a new debit order.

1. From your home screen, tap Add money

2. Select Debit order

3. Tap Continue

Entering your contribution amount

4. Enter the amount you want to contribute each month in the Monthly amount field

5. Tap Continue

Selecting your bank and collection day

6. Select your bank account from the dropdown menu

7. Choose your preferred collection day using the day selector (1-28, or last day of the month)

8. Tap Continue

Confirming your debit order

9. Review your debit order details:

   • Account holder name

   • Bank name

   • Account number

   • Monthly amount

   • Collection day

10. Check the box to agree to the Terms and Conditions and Privacy Policy

11. Check the box acknowledging the 40-day withdrawal hold on debit order funds

12. Tap Continue to confirm

Your debit order is now set up and will run on your chosen day each month.

Choosing your collection day

You can choose any day from the 1st to the 28th of the month, or select "Last day of the month" for collection on the final day regardless of how many days are in that month.

Tips for choosing your collection day:

• After payday: Set your collection day for a day or two after you receive your salary to ensure funds are available

• Early in the month: Collecting early gives your money more time to grow

• Avoid weekends: If your collection day falls on a weekend or public holiday, the debit order will process on the next business day

What happens after setup

Once your debit order is confirmed:

1. First collection: Your first debit order will run on the next occurrence of your chosen day (if the day has already passed this month, it will run next month)

2. Processing time: Debit orders typically take a couple of days to reach your Fynbos account

3. Cash account: Funds land in your Cash account, where automation rules can distribute them automatically

4. Notifications: You will receive a notification when funds arrive in your account

Please note: To protect against fraud, funds collected via debit order cannot be withdrawn for 40 days after they are invested. This is a security measure required by the payment provider.

Viewing your debit order

Once set up, your debit order details appear on your Cash account page.

1. Navigate to your Cash account from the home screen

2. Scroll down to the Debit order card

The card shows:

• Your next collection date

• The amount to be collected

• The linked bank account

You can toggle the switch to pause or resume your debit order at any time.