# Getting help and support

## How to contact support

Fynbos offers support through WhatsApp, making it easy to get help directly from your phone. You can reach the support team anytime you have questions about your account.

To contact support:

1. Open the Fynbos app
2. Tap **Settings** from the navigation menu
3. Scroll down and tap **Contact support**

This opens a WhatsApp conversation with the Fynbos support team. You can also reach support directly by messaging **+27 68 624 4900** on WhatsApp.

## What to include in your message

To get the fastest response, include relevant details about your question or issue:

- **A brief description** of what you need help with
- **Screenshots** if you're experiencing an error or unexpected behaviour
- **Transaction details** if your question relates to a specific deposit, withdrawal, or transfer

The more context you provide upfront, the quicker the team can assist you.

## Response times

The Fynbos support team aims to respond within one business day. Response times may vary depending on the complexity of your question and current support volume.

| Query type | Typical response time |
| --- | --- |
| General questions | Within 24 hours |
| Account issues | Within 24 hours |
| Urgent matters | Same day during business hours |

Business hours are Monday to Friday, 9am to 5pm South African Standard Time (SAST). Messages sent outside business hours will be addressed the next business day.

## What support can help with

The Fynbos support team can assist with a wide range of questions:

- **Account setup**: Help with verification, profile details, and getting started
- **Deposits and withdrawals**: Questions about funding your account or accessing your money
- **Automation rules**: Troubleshooting rules that aren't working as expected
- **Technical issues**: App errors, sign-in problems, or unexpected behaviour
- **Billing and subscriptions**: Questions about your Protea subscription or invoices
- **General questions**: Understanding features, fees, or how things work

For questions about specific investment funds or detailed financial advice, the team can point you to the appropriate resources.

## Self-service resources

Before contacting support, you might find your answer in these resources:

- **Learn**: Accessible from the app navigation, this includes guides and explanations of Fynbos features
- **FAQs**: Common questions answered throughout the documentation

These resources are available 24/7 and cover most common questions about using Fynbos.