# Withdrawals

## What is a withdrawal?

A withdrawal moves money from your Fynbos Cash account to your personal bank account. This is how you access your money when you need it outside of Fynbos.

- **Bank account required**: Withdrawals go to a linked and verified bank account
- **From Cash only**: You can only withdraw from your Cash account directly
- **Processing time**: Withdrawals typically arrive within 1-2 business days

If your money is in an investment account, you'll need to sell your holdings and transfer to Cash first.

## Requirements for withdrawing

Before you can make a withdrawal, you need:

1. **A verified bank account** — Your bank account must be linked and verified in Fynbos. You can check your bank account status in *Settings* > *Bank accounts*.
2. **Available balance in Cash** — Withdrawals come from your Cash account. If your money is elsewhere, transfer it to Cash first.
3. **No holds on your funds** — Some deposits have a hold period before they can be withdrawn (see "Funds on hold" below).

> **Important**: Your bank account must support receiving credits. Some accounts (like certain business accounts) may not accept incoming payments. If your bank account shows "Withdrawals not supported", you'll need to link a different account.

## Making a withdrawal

To withdraw money from your Cash account to your bank:

1. Open your **Cash** account from the home screen
2. Tap **Withdraw**
3. Enter the amount you want to withdraw
4. Select which bank account to receive the funds
5. Tap **Review withdrawal**
6. Review the withdrawal details and estimated arrival date
7. Tap **Withdraw** to confirm

Your withdrawal is now processing. You'll see the estimated arrival date on the confirmation screen.

## Processing times

Withdrawals are processed via EFT (Electronic Funds Transfer) and typically arrive within 1-2 business days.

| When you request | When it arrives |
| --- | --- |
| Before 4pm on a business day | Next business day |
| After 4pm or on weekends/holidays | 2 business days |

The app shows you the expected arrival date before you confirm. Bank processing times may vary slightly depending on your bank.

## Funds on hold

To prevent fraud, some deposits have a hold period before they can be withdrawn. During this time, the money appears in your balance but isn't available for withdrawal.

| Deposit type | Hold period |
| --- | --- |
| Direct EFT deposits | 5 days |
| Debit order deposits | 40 days |
| Referral bonuses | 1 year |

When you start a withdrawal, the app shows your available balance (excluding held funds). If you have funds on hold, you'll see this displayed separately.

## Withdrawing from investment accounts

You cannot withdraw directly from investment accounts (Tax-Free Savings, Investment Account, Retirement Annuity). To access this money:

### For Tax-Free Savings (TFSA)

TFSA withdrawals must be paid out directly to a bank account. This is a regulatory requirement.

1. Navigate to your **Tax-Free Savings** account
2. Tap **Withdraw**
3. Enter the amount to sell from each holding
4. Select your bank account
5. Tap **Review withdrawal** and confirm

The sell order is placed with the fund manager. Once settled (typically 2-3 business days), the money is paid directly to your bank account.

> **Note**: If you want to move money between Fynbos accounts rather than withdraw, contact support. TFSA transfers work differently than regular withdrawals.

### For Investment accounts

1. Navigate to your **Investment Account**
2. Tap **Transfer out**
3. Enter the amount to sell from each holding
4. Tap **Review transfer** and confirm

This sells your holdings and transfers the proceeds to your Cash account once settled (typically 2-3 business days). From Cash, you can then withdraw to your bank.

### For Retirement Annuities

Retirement Annuity funds cannot be withdrawn before retirement age (55+). These accounts are designed for long-term retirement savings with tax benefits that come with withdrawal restrictions.

## Adding a bank account

If you need to add or change your bank account for withdrawals:

1. Go to *Settings* > *Bank accounts*
2. Tap **Add bank account**
3. Enter your bank details and verify

Bank account verification may take 1-2 business days. Once verified, you can use it for withdrawals.