# Managing your debit order

## Viewing your debit order

Your debit order details are displayed on the Cash account screen. From here you can see:

- **Next debit date**: When your next debit order will run
- **Amount**: How much will be debited
- **Bank account**: Which account the funds will be drawn from

1. From your home screen, tap **Cash**
2. Scroll down to the **Debit order** card

The toggle switch shows whether your debit order is active (on) or paused (off).

## Changing your debit order

You can change your debit order amount, bank account, or collection date at any time.

1. From the *Cash* account screen, tap **Change debit order**
2. Update any of the following:
  - **Monthly amount**: Enter the new amount you want debited each month
  - **Bank**: Select a different linked bank account
  - **Day of the month**: Choose when the debit should run (1st-28th, or last day)
3. Tap **Continue**
4. Review your new debit order details
5. Tick the checkboxes to confirm you agree to the terms and understand the 40-day hold on debit order funds
6. Tap **Continue**

Your new debit order instruction replaces the previous one. Changes take effect from your next scheduled collection date.

## Pausing your debit order

If you need to skip one or more months, you can pause your debit order without cancelling it.

1. From the *Cash* account screen, find the **Debit order** card
2. Tap the toggle switch to turn it **off**

A confirmation message appears: "Your debit order is paused."

**What this means for you**:

- No funds will be debited until you resume
- Your debit order settings are preserved
- Resume anytime by toggling back on

## Pause deadlines

To pause a specific month's debit order, you must act before the deadline.

The deadline is **12:00 noon on the day before** your scheduled debit date. For example:

| Debit date | Pause deadline |
| --- | --- |
| 1st of the month | 12:00 noon on the last day of the previous month |
| 15th of the month | 12:00 noon on the 14th |
| 25th of the month | 12:00 noon on the 24th |

If you pause after the deadline, your current month's debit will still run. The pause takes effect from the following month.

> **Important**: If you need to stop an imminent debit order, ensure you pause before 12:00 noon the day before. Pausing after this time will not prevent the upcoming collection.

## Resuming your debit order

When you're ready to restart your contributions, resume your debit order with a single tap.

1. From the *Cash* account screen, find the **Debit order** card
2. Tap the toggle switch to turn it **on**

A confirmation message appears: "Your debit order has resumed."

The same deadline rules apply to resuming. To ensure collection on a specific date, resume before 12:00 noon the day before.

## Cancelling your debit order

To permanently stop your debit order, contact Fynbos support. For security reasons, debit order cancellations are processed manually.

1. Open the Fynbos app
2. Navigate to *Settings*
3. Tap **Contact support**
4. Request to cancel your debit order

Our support team will confirm the cancellation and process your request. You can set up a new debit order at any time from the *Add money* screen.